Privacy policy

At CELO, we aim to make every order as simple and straightforward as possible. Please read the information below for details about shipping, delivery and returns.

Contact

For any questions regarding your order, please contact us at:

celo.co@outlook.com

Please include your order number where possible.

Order Processing

Orders are processed after payment has been successfully confirmed. Once your order has been dispatched, you will receive a confirmation email with tracking information where available.During launches or periods of high order volume, processing times may take slightly longer.

International Shipping

International shipping rates are calculated at checkout based on your destination and selected shipping method. Delivery times may vary by location. Please note that any applicable customs duties, import taxes or additional charges are the responsibility of the customer.

UK Shipping

We currently offer shipping within the United Kingdom, with standard delivery taking approximately 3–5 business days after dispatch. Free UK delivery is available on orders over £50 GBP, while orders below £50 will be charged the applicable delivery fee shown at checkout.

Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking information. You can use this information to follow the progress of your delivery.

If your tracking has not updated for an extended period, please contact us at:

celo.co@outlook.com.

Returns

If you change your mind about an online purchase, you generally have 14 days from receiving your order to notify us that you wish to cancel. You then generally have a further 14 days to return the item. Items should be returned in their original condition, unworn, unwashed and provided with all original packaging.

Refunds

Once your return has been received and inspected, your refund will be issued to the original payment method within the applicable legal timeframe.

Where applicable, the standard delivery cost paid when placing the order will also be refunded. Return postage costs are generally the customer’s responsibility when cancelling an order.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged or incorrect, please contact us as soon as possible at: